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Between May 21, 2021 and August 26 past year, 86,597 Qantas customers booked oregon were re-accommodated connected flights owed to depart betwixt May 1, 2022 and May 10 this twelvemonth aft Qantas had decided to cancel them.
Affected summons holders who booked home flights during that play volition get $225 and planetary summons holders volition get $450.
This outgo comes connected apical of immoderate remedies Qantas has already provided, similar alternate flights oregon refunds.
How and erstwhile volition customers person compensation?
Customers who are entitled to compensation volition beryllium notified via email and SMS substance and fixed instructions connected however to lodge their claims done an online portal.
Qantas volition statesman notifying customers successful June and indispensable interaction each those impacted by July 10.
Where should I spell for much information?
The airline’s remediation programme is being implemented by Deloitte, which has acceptable up a webpage that includes an FAQ conception for customers to motion up for email updates.
Impacted customers are advised not to interaction Qantas’ lawsuit enactment centre but to direct queries to Deloitte.
What other volition consumers get?
As portion of the settlement, the ACCC has secured a warrant from Qantas and Jetstar that customers volition beryllium notified astir cancelled flights “as soon arsenic practicable” and nary much than 48 hours aft the hose decides to cancel the flight.
The Qantas radical has besides committed to halt selling cancelled flights arsenic soon arsenic practicable and wrong 24 hours aft deciding to cancel it.
A connection of caution
The contention watchdog is informing Australians against scammers who are looking to crook the quality astir Qantas’ compensation payments into an opportunistic currency grab.
“The ACCC is alert that scammers person been calling people, falsely claiming to assistance them get payments,” the regulator stated.
“If you person a telephone from anyone offering to assistance you with a outgo oregon refund, bent up immediately. Never springiness idiosyncratic accusation to anyone calling you retired of the blue, ne'er springiness entree to your machine oregon slope account, and ne'er click connected a nexus successful a substance connection oregon unfastened an attachment successful an email if you were not expecting the substance oregon email.”
Australians who person fixed immoderate accusation to scammers oregon person mislaid wealth should interaction their slope consecutive away. Scams tin beryllium reported to Scamwatch, which is operated by the ACCC.
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