Refund Policy

1. Free plan

The Free plan costs nothing, so there is nothing to refund.

2. Refund window

New paid subscriptions may be refunded within 7 days of purchase if fewer than 20% of the plan's monthly credits have been consumed.

3. Credit consumption

Credits spent on completed AI generation and rendering jobs are non-refundable, since third-party compute has already been used.

4. Failed jobs

If a render or AI job fails due to a fault on our side, the credits for that job are restored automatically. If they are not, contact support and we will restore them manually.

5. Cancellations

You can cancel at any time. Cancellation stops future renewals; your plan stays active until the end of the current billing period. Partial periods are not pro-rated unless required by law.

6. Yearly plans

Yearly plans may be refunded within 14 days of purchase, less credits already used. After that, cancellation stops the next renewal.

7. Chargebacks

Please contact support before opening a dispute. Accounts with active chargebacks may be suspended while the dispute is resolved.

8. How to request a refund

Email shocell.care@gmail.com with your account email and invoice number.